Frequently Asked Questions (FAQ)

What ice cream charges for shipping; why your purchases are risk free; how you can personalize your order; it’s all here...



Where can I sample/buy your products?

We presently only have a handful of resellers which carry the ice cream brand but hope to expand this network in the near future. We do attend various events but usually limit ourselves to the east coast. Given our no risk policy, the BEST place to sample our products is in your own HOME. Order something online, if it doesn't fit or you don't like it - send it back for a refund. There's a 99% chance that you will fall in love with our products... But you never know until you try them.



How do I care for my ice cream fitness wear?

ice cream clothing products can be hand or machine washed in cold water on gentle cycle. We recommend you hang dry your garment.



How long will it take to prepare and ship my order?

When your chosen fabric is in stock, it should take us between 10 to 14 days to manufacture your order. Add a few days for shipping and you should receive your purchases within 2 - 4 weeks. If we need to order fabric, this may add a week to our prep time. But don't worry, we'll give you a heads up if we don't have your fabric in stock. You can decide to wait it out or choose something else. Either way, we'll keep you informed about the status of your order through regular email communications.



Are there extra charges for making something longer (or shorter)?

ice cream offers personalization at no extra charge. If you want to add a few inches to the length of your pants or make your top a few centimetres shorter, no problem! Need a little more room chest-wise or like to have a looser capri, we've got you covered. Please make sure that when you place your order, you specify your exact measurements and preferences. Please note however, that when returning a custom order for a refund, a 25% restocking fee will be applied.



I'm a fitness instructor, can I get a discount?

Absolutely! Become one of our delicious ice cream sprinkles! You can get up to 25% off on ice cream apparel. Check out the details.



Are your products made in Canada?

You bet! All our products are manufactured locally using home-grown talent!



Who manufactures ice cream products?

We do! All our fitness wears are handcrafted locally by our professional seamstresses who earn fair wages and work in comfort and safety.



What are my payment options?

Online payment options include all major credit cards (Visa, MasterCard, Amex, and Discover) and PayPal accounts. We also offer the possibility of having your order shipped Collect on Delivery (COD) within Canada. If you are not comfortable ordering online, please do not hesitate to place your order by phone (Toll-free: 888-884-0448).


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