Frequently asked questions (FAQ)

We presently only have a handful of resellers which carry the ice cream brand but hope to expand this network in the near future. Given our no risk policy, the BEST place to sample our products is in your own HOME. Order something online, if it doesn’t fit or you don’t like it - send it back within 30 days, for a refund.

All ice cream headbands, sweatbands and fitness accessories can be hand or machine washed in cold water on gentle cycle. We recommend that you hang your items to dry.

In stock items ship within 48 hours. Manufactured orders take between 1 to 2 weeks to ship. In either case, we’ll keep you informed about the status of your order through regular email communications.

ice cream offers personalization at no extra charge. Please make sure that when you place your order, you specify exact measurements and preferences. Please note however, that when returning a custom order for a refund, a 25% restocking fee will be applied.

Absolutely! Become one of our delicious ice cream sprinkles! You can get up to 25% off on ice cream gear. Check out the details.

You bet! All our fitness and yoga accessories are handcrafted in Canada by professional seamstresses who earn fair wages and work in comfort and safety.

Online payment options include all major credit cards (Visa, MasterCard, Amex, and Discover) and PayPal accounts.

On occasion, ice cream offers promotions which can be activated using a specific promotion (promo) code. This code may be entered and activated from within the shopping cart view. Notice that once you enter your promotional (promo) code and it is accepted, all items in your shopping cart (as well as all subsequent items you add) will have the promotion applied to them.

Of course! We just love hearing about your ice cream experiences. Please share your story and pictures with us (and our clientele). Follow this link.

You have 30 days to send it back! As long as the product has not been worn, we can offer you a full refund, or exchange it for something else. Please note however, that when returning a custom order for a refund, a 25% restocking fee will be applied.

Taxes and shipping costs can be estimated from within the shopping cart view.

All you need to do is log into your account (on the www.icecreamwear.com website) and click on the “my Account” link in the upper right-hand corner. The system will display a listing of all your purchases. Each entry details the date on which your order was received, the purchased item and sale price, and the current order status. If your order was shipped and a Canada Post tracking number is available, it will also be shown.

Most of our fabric flavours are all-inclusive however, we do have several premium fabrics that we need to add a surcharge to. When selecting your fabric, be on the lookout for surcharges as they are clearly indicated next to the name of the fabric.